Duty of Care

OUR COMMITMENT TO DUTY OF CARE

Duty of Care has become a central concept in assessing an organization’s obligations for traveling employees, as well as protecting employees from potential risks and threats.

According to the Global Business Travel Association (GBTA), “the cornerstones of an effectively managed travel program are a well-designed travel policy and compliance.” And while ground transportation is the fifth highest T&E spend category, GBTA points out that “chauffeured car service continues to be a largely unmanaged and low compliance area.”  To ease these concerns, American Limo LLC has put various systems and controls in place.

American Limo LLC has an extensive vetting process for drivers, which includes appropriate registration, licensing, background and employment history checks. Our drivers are fully insured, with a minimum of $1.5MM of coverage per incident.

PROFESSIONAL CHAUFFEURS

We carefully select our chauffeurs through a rigorous hiring process:
We have a thorough vetting process for drivers, which includes appropriate state licensing, registration, background, and employment history checks.
All chauffeurs have accident free driving records and are part of the DMV “random pull” program for drug testing and safety.
Drivers must have at least 2 years of prior commercial driving experience.
Before getting behind the wheel, our chauffeurs undergo training on defensive driving techniques, safety, client confidentiality, and customer service.

IMPRESSIVE FLEET OF VEHICLES

American Limo LLC possesses a diverse fleet of well-maintained, immaculately clean luxury vehicles, all of which are 2015 models or newer.

Our vehicles are licensed by the Public Utilities Commission and commercially insured. Public Utility Authority
Our scheduled maintenance program ensures vehicle safety and reliability.

CLIENT PRIVACY AND DATA PROTECTION

We, at American Limo LLC, take protecting our customers’ data very seriously. When using our services, you can be confident that your data is 100% safe and secure not only during the ride but also before and after.

CUSTOMER DATA PROTECTION & PRIVACY

American Limo LLC is extremely sensitive to customer data protection and privacy issues.
We are PCI Certification awarded and maintained, which means our systems have met a rigorous set of requirements, to ensure that customer data is protected as it’s being processed or transmitted and stored in a secure environment.
We are compliant with federal and state laws regarding privacy protection for customers, and we continually review and update our IT platform to ensure safe data processing and storage.
Each driver has agreed to and signed our company’s Non-Disclosure Agreement so any conversations that take place in our vehicles are held in the strictest confidence.

CONTINUOUS IMPROVEMENT

At American Limo LLC, we are continually looking for new ways to improve our services and offer you the best experience, which is why we appreciate your feedback. We understand that feedback from our clients is the key to improve our services.